Customer Success Expert
Do you enjoy talking with people, providing customer service, and learning about a revolutionizing service? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you ready to join a winning team? Then being a Your Carrier Customer Success Expert is for you.
Your Carrier has been awarded as a top 10 moving company in Birmingham for 3 consecutive years. We provide an on-demand piecemeal moving service tailored to the customer’s needs. We are currently looking for a Customer Success Expert to join our Birmingham team. The ideal candidate for the position will be self-motivated, energetic, hard-working and eager to learn new skills.
Handle inbound/outbound calls from customers to answer questions, solve issues, and schedule move requests.
Dispatch Carriers (movers) and maintain the Carrier calendar.
Verify that all job orders are closed out and invoiced properly daily.
Maintain/organize knowledge of all current issues that need attention and require a follow up.
Enter new customer information into our system and maintain current customer’s information.
Send 1-hour notice reminders to Carriers for upcoming moves.
Demonstrate strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity.
Motivated individual that can function with minimal supervision
Exceptional customer service and organizational skills
Strong problem-solving ability
Great written and oral communication skills
Ability to learn and use new software and tools
Strong sense of professionalism and active listening skills
High energy, resourcefulness, and strong multi-tasking ability
Be available from 9am-6pm Monday-Thursday or Friday-Sunday
Must pass criminal background check and drug test
Must be willing to work weekends and holidays
Call Center, 2 years (Preferred)
Customer Service, 2 years (Preferred)