Customer Success Expert

 Do you enjoy talking with people, providing customer service, and learning about a revolutionizing service? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you ready to join a winning team? Then being a Your Carrier Customer Success Expert is for you. 

Your Carrier has been awarded as a top 10 moving company in Birmingham for 3 consecutive years. We provide an on-demand piecemeal moving service tailored to the customer’s needs. We are currently looking for a Customer Success Expert to join our Birmingham team. The ideal candidate for the position will be self-motivated, energetic, hard-working and eager to learn new skills.

Job Responsibilities: 

  • Handle inbound/outbound calls from customers to answer questions, solve issues, and schedule move requests.

  • Dispatch Carriers (movers) and maintain the Carrier calendar.

  • Verify that all job orders are closed out and invoiced properly daily.

  • Maintain/organize knowledge of all current issues that need attention and require a follow up.

  • Enter new customer information into our system and maintain current customer’s information.

  • Send 1-hour notice reminders to Carriers for upcoming moves.

  • Demonstrate strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity.

Job Requirements: 

  • Motivated individual that can function with minimal supervision

  • Exceptional customer service and organizational skills

  • Strong problem-solving ability

  • Great written and oral communication skills

  • Ability to learn and use new software and tools

  • Strong sense of professionalism and active listening skills

  • High energy, resourcefulness, and strong multi-tasking ability

  • Be available from 9am-6pm Monday-Thursday or Friday-Sunday

  • Must pass criminal background check and drug test

  • Must be willing to work weekends and holidays

Preferred Experience:

  • Call Center, 2 years (Preferred)

  • Customer Service, 2 years (Preferred)

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